Roboflex respects your privacy and values the relationship maintained with you. In this sense, it values treating your personal data with security and transparency, respecting Law No. 13,709 / 2018 (General Personal Data Protection Law “LGPD”).

This Privacy Policy describes the types of personal information we collect, how we use it, with whom we share it and your right as a holder of personal data.

By providing your data, you are aware that the controller of your personal data will be Matrixx Desenvolvimento de Peças Técnicas, trade name “Roboflex”, registered under CNPJ No. 16.875.130 / 0001-08, with headquarters at Rua Conceição do Pará, nº 150, Santa Inês, Belo Horizonte / MG.

We recommend a careful reading of the Privacy Policy, emphasizing that in case of any doubts, do not hesitate to contact us.

TO WHOM IT APPLIES

The Privacy Policy applies to individuals (natural persons) who interact with Roboflex services. Having, in some way, personal data processed by us.

SOURCE OF DATA COLLECTIONS

We collect or may collect your personal data through the following collection sources:

• Roboflex website and cookies: the website may be used to collect personal data during navigation and about the device used, by means of cookies. Websites are considered to be those that we operate directly through our domain and IP addresses, as well as pages that we establish services, such as Facebook, Instagram, Linkedin, and other third parties that offer this type of service;
• Directly by the data subject: data may be shared between the data subject and Roboflex through calls, messaging applications, emails or in person. We emphasize that Roboflex will only send emails with addresses in its domain, for example xxx@roboflex.com.br, so we warn everyone to check the emails sent;
• After-sales service and sales center: contacts made through our call centers;
• Business partners, representatives and service providers: data obtained through data analysis companies, advertising networks, company representatives and third parties with whom we work;
• Ads, advertisements and forms: interactions between Roboflex and third parties may lead to data sharing;
• E- Commerce: when the purchase is made on one of our digital platforms, data may be collected to validate the delivery of the goods, payment validation, customer identification, among other crucial data.

PERSONAL DATA COLLECTED

During your interaction with Roboflex, we may collect some personal data about you, as listed below:

• Contact information and personal identifiers: data to facilitate contact such as name, address, e-mail, telephone number, CPF, social networks, profession, information to identify the company you work for and position;
• Device identifier information: data that identifies your device and location, such as IP address, device ID and GPS coordinates;
• Login information: data to identify yourself in services offered by Roboflex, such as login address or name, individual password for access and security question;
• Demographic and interest information: data that identifies your characteristics such as date of birth, age, gender, location, products requested or searched for and other interests in the brand;
• Information on online or network activity: data obtained through browsing the Roboflex website, such as frequent searches, products purchased and visited and visiting time;
• Audiovisual information: data collected through voice recordings through calls and conversations in communication applications, as well as images collected by closed circuit television, located at the company’s headquarters;
• Payment information: data that enables identification and billing, such as information on installments, card details and billing address;
• Market research and feedback information: data shared voluntarily about the experience with the use of Roboflex products and services provided;
• Professional and hiring-related information: in the case of hiring Roboflex employees, data such as resume information, hiring history, academic information and completion certificates will be shared, as well as identification data (name, CPF, full address, work card and dependent data, if necessary) and financial information (bank name, branch and account number);
• Sensitive Personal Data: Roboflex does not normally process personal data that is considered sensitive under the law. We therefore do not intend to collect or process sensitive personal data in the normal course of your interactions with our product or services. If we need to process your sensitive data for any reason, we will obtain your prior consent for any processing.

PERSONAL DATA OF MINORS

In order to protect children and adolescents, Roboflex does not knowingly request, collect, process, store or share personal data of children under 18 (eighteen) years of age. Except for the registration of dependents of its employees.

If Roboflex becomes aware of any unintentional processing of data of minors, it will immediately remove such personal data from the records.

PROCESSING OF PERSONAL DATA

Roboflex will treat your data with the greatest possible care, always valuing the security of the information shared. The data will be applied in specific situations and used according to the purposes listed below:

• Present and provide products and services, using the shared information to contact, clarify doubts, answer suggestions, know which products purchased, write contracts and comply with contractual and legal obligations;
• Publicize and manage promotions, marketing campaigns and surveys;
• Manage purchases and orders;
• Make payment for products purchased;
• Perform analysis or collect statistics;
• Register customers, representatives and suppliers, as well as update internal registers;
• Verify your compliance history with our credit analysis providers;
• Comply with contractual and legal obligations.

DATA SHARING

Aiming at the security of the personal data obtained, Roboflex does not share, rent, sell or lend any type of personal data of its customers to third party companies, except for representatives and business partners duly registered with Roboflex, said data being shared for the sole and exclusive purpose of providing personalized treatment to our customers.

RETENTION TIME

As established by current legislation, Roboflex uses and stores personal data for as long as necessary to fulfill the purposes for which they were collected, unless there is any other reason for their maintenance.

Remembering that the holder of personal data may at any time request the deletion of their data.

REVOCATION OF CONSENT

In compliance with Brazilian legislation, in particular the General Law on Protection of Personal Data “LGPD” (Law No. 13,709, of August 14, 2018), the holder of personal data has the right to withdraw his consent in relation to data processing activities that identify him, and Roboflex’s duty is to immediately stop processing the data, as well as return the information to the holder.

The revocation of consent will not affect the lawfulness of any processing previously carried out.

CHANGES TO THE PRIVACY POLICY

Roboflex reserves the right to update this Privacy Policy at any time, provided that compliance with current legislation is maintained.

We recommend that you frequently access our Privacy Policy, or whenever you have questions, so that you are aware of the changes made.

CONTACT CHANNEL

If you believe that your personal data has been used in a manner incompatible with this Privacy Policy or with your choices as the holder of personal data, or if you have any questions, comments or suggestions related to this policy, do not hesitate to contact us, we are available to solve your demand and serve you in the best possible way.

You can contact us by e-mail: rh@roboflex.com.br or by phone (31) 98393-2802.